Frequently asked questions

Our address is: Lily House Consulting Rooms 11-12 The Shrubberies George Lane South Woodford E18 1BD We are located opposite M&S and the Slug and Lettuce. There is parking on the street which is metered. Alternatively, there is free parking nearby at Sainsburys and Waitrose for up to 2 hours. Please note, to use the Sainsbury's car park you will need to make a purchase to park. We’re a 5-10 minute walk from South Woodford Tube station and are easily accessible from the A406 (north circular) and M11.

Most of our treatment rooms are situated downstairs. If you need a room at ground level please contact us as soon as possible and we can arrange this for you prior to your appointment.

To book an appointment online go to our “Book Your Appointment” under the Physiotherapy tab. Then select the date from when you are available and choose which type of appointment you need. Once the next screen loads, on the left hand side, you will see a few options to tailor your appointment. You can select whether you would like an In Person or Virtual appointment and you can also choose who you want to book in, although you can leave this blank if you don’t have a preference.

You will be sent a Zoom link in your appointment confirmation email. Simply log on at the time of your appointment.

You only need to fill out a Consent form if you are booking your first appointment with us. You will need to choose between the face-to-face or virtual consent form. The forms can be filled out electronically and we won’t require a handwritten signature - a typed out signature will suffice. Once filled out, please send the form to admin@esthermarshallphysiopilates.com ahead of your appointment.

We accept card payments or bank transfers. Our bank details can be found on your invoice.

For all cancellations notice must be given 24 hours in advance or a £20 late cancellation fee will incur. Non-attendance of appointments without prior notice will incur the full appointment cost. In the case of suspected COVID-19 or recent contact with a COVID-19 case, please contact us as soon as possible so we can rearrange your appointment. Please note, we will not be bale to reschedule your appointment for 14 days or with proof of a negative COVID-19 test result. ​ Please remember not to attend an appointment if you develop any of the following symptoms: New continuous cough A high temperature of more than 37.8°C A loss of, or change, in your normal sense of taste or smell

At Esther Marshall Physiotherapy & Pilates your safety is our priority. Following the guidance of our governing body, The Chartered Society of Physiotherapy and Public Health England, face coverings will still be compulsory, hand sanitising will continue to be in place and our therapists will still be in full PPE for your appointment. We are only accepting card payments or bank transfers. Rooms will be cleaned between every patient, as before, and you will still be Covid screened before your initial assessment. Our staff are all fully vaccinated, will continue to take their temperature daily and take twice weekly Covid tests. Rest assured that we will continue to do all we can to keep our patients safe.

We accept the following leading insurers - Aviva, Bupa, Cigna and Vitality. As we bill these insurers directly, we will need your Insurance Policy Number, your Authorisation Number and the number of sessions authorised when we book you in. ​ We do not accept AXA PPP health insurance. ​ In the case that your insurer doesn’t allow for direct billing, you will need to self pay and reclaim the cost of the treatment yourself.